The phone consultation system as of June 2015.
The ability to contact your doctor during treatment ensures that your feel safe and comfortable throughout the treatment. Telephone assistance is available to Patients who have medical records at nOvum and who have visited the clinic in the past 12 months.
Consult us over the phone when you need to:
Please accept the following rules regarding phone consultations at nOvum
Please remember that the number of daily phone consultations and the time each doctor dedicates to telephone assistance is limited! Due to this we ask that you prepare for the consultation, prepare questions, doubts, test results, and try to keep the consultation as brief as possible. This way the doctor will be able to help as many of our Patients as possible.
The doctor available for phone consultations may not be your attending doctor.
Medical services are offered to nOvum Patients based on registering their personal information with the clinic which, in accordance with the law, is deemed to be the processing of such personal information. During registration, prior to the first visit or examination, Patients are requested to present their personal IDs and agree to the processing of their personal information.
The way you collect your test results depends on whether the test were paid for by the patient or are being refunded by the National Health Fund:
The clinic’s Main Office does not give out information pertaining to the results of refunded tests.
Issued to Patients during the first visit, the card is used to provide a simple, quick and accurate identification method for ensuing visits - please ensure that you bring your card for your upcoming consultations. If you should lose the card, please report this to the reception desk. Test results will only be issued on presentation of your ID.
Please bring your current proof of medical insurance to each visit - this is required for us to issue prescriptions for reimbursed medicines. If you do not have a proof of medical insurance your doctor will issue an unreimbursed prescription.
The high standards of medical care offered by the nOvum Fertility Clinic have been confirmed by the ISO certification.
Please be advised that any photographs used throughout the website are the property of the nOvum Fertility Clinic. The photographs of embryos are to be treated as illustration for the respective articles only - they are not representative of the ones transferred during actual treatment.