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Telephone Consult

Consulting a doctor over the phone

The phone consultation system as of June 2015.

The ability to contact your doctor during treatment ensures that your feel safe and comfortable throughout the treatment. Telephone assistance is available to Patients who have medical records at nOvum and who have visited the clinic in the past 12 months.

Consult us over the phone when you need to:

  • obtain advice in emergencies,
  • schedule a procedure (insemination, biopsy on own cycle or transfer of thawed embryos)
  • consult test results in order to agree on the required course of treatment.

Please accept the following rules regarding phone consultations at nOvum

  • The person providing basic medical information is primarily the consultant. The consultant can be contacted on weekdays between 9 a.m. and 1 p.m. The consultant will ask you for identifying information and to present the problem. Should your doubts/questions require direct contact with the doctor, the consultant will arrange a phone consultation with the doctor and inform you as to the relevant details.
  • Registering for a phone consultation with a doctor is arranged only on the day of the consultation between 9 a.m. and 1 p.m. on weekdays.
  • Doctors only consult over the phone with patients who have been registered.

Please remember that the number of daily phone consultations and the time each doctor dedicates to telephone assistance is limited! Due to this we ask that you prepare for the consultation, prepare questions, doubts, test results, and try to keep the consultation as brief as possible. This way the doctor will be able to help as many of our Patients as possible.

The doctor available for phone consultations may not be your attending doctor.

E-mail consultations

In cases where you do not require an immediate answer we ask that you contact the consultant using the relevant form. State the name of your attending doctor and begin the message by providing your personal details including your full name and date of birth, and then give a brief description of the problem, test results, or make a query. E-mail correspondence is received by the consultant. You will receive an answer within 7 working days. Please make sure that the return address is correct.